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Terms & Conditions
Last updated: September 2026
These Terms & Conditions apply to bookings made with Rose Events Catering (“Rose Events”, “we”, “us” or “our”).
By confirming a booking and making the required booking payment, the client agrees to these Terms & Conditions.
Nothing in these Terms & Conditions affects a consumer’s statutory rights.
1. Bookings and Confirmation
All bookings are subject to availability.
A booking is only confirmed once:
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the required 50% booking payment has been received; and
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Rose Events Catering has issued written confirmation of the booking.
Until both of these have taken place, the requested date remains available to other clients.
The remaining balance is due no later than 31 days before the event date, unless otherwise agreed in writing.
Bookings made within 31 days of the event date may require payment in full at the time of booking.
2. Quotations and Prices
Quotations are based on the information supplied at the time of enquiry, including:
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event date;
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location;
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guest numbers;
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service duration;
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selected products or package; and
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any additional requirements.
Once a booking has been confirmed, the agreed price will not be changed unless:
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the client requests changes to the booking;
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guest numbers, timings, location or services change;
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additional services or costs are requested or agreed; or
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both parties otherwise agree to an amendment.
Any additional charges will be explained before they are added wherever reasonably possible.
Travel charges, parking charges, permits or other venue-related costs will be clearly identified where applicable.
3. Payment
A 50% booking payment is required to secure the event date.
The remaining balance must be received no later than 31 days before the event.
If payment has not been received by the due date, Rose Events will contact the client before taking any further action.
Failure to pay may ultimately result in cancellation of the booking.
4. Changes to a Booking
Any changes to the event must be requested in writing.
This includes changes to:
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guest numbers;
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timings;
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venue;
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service duration;
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products;
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package; or
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other event requirements.
We will always try to accommodate reasonable changes, subject to availability.
Changes may result in a revised quotation.
5. Guest Numbers
The client is responsible for providing accurate guest numbers.
Final guest numbers must be confirmed by the deadline stated on the booking form or correspondence.
Where additional servings are requested or supplied beyond the agreed package, additional charges may apply.
6. Client Cancellation
Cancellations must be made in writing by email.
If a client cancels, Rose Events may retain or charge an amount that reasonably reflects losses arising directly from the cancellation, including costs already incurred, stock ordered specifically for the event, committed staffing or supplier costs, and loss resulting from the reserved date no longer being reasonably capable of being rebooked.
We will take reasonable steps to reduce our losses where possible.
Where payments received exceed our reasonable cancellation losses, the appropriate balance will be refunded.
Any cancellation charge will be assessed fairly according to the circumstances and timing of the cancellation.
This section does not affect any statutory rights available to consumers.
7. Cancellation by Rose Events
In the unlikely event that Rose Events has to cancel a booking because we are unable to provide the agreed service, the client will be offered:
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a suitable alternative where reasonably possible; or
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a refund of payments made for services that we are unable to provide.
Rose Events will not retain a booking payment for services that we cancel and do not provide, except where the law permits otherwise.
8. Events Beyond Our Reasonable Control
Rose Events will not be responsible for failure or delay caused by circumstances genuinely beyond our reasonable control, such as:
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severe or dangerous weather;
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emergency venue closure;
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significant transport disruption;
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supplier failure outside our reasonable control;
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power failure;
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government restrictions; or
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other exceptional circumstances that could not reasonably have been avoided.
Where this occurs, we will contact the client as soon as reasonably possible and try to agree a practical alternative.
Any refunds or retained costs will be dealt with fairly, taking account of services already provided, unavoidable costs already incurred and applicable consumer law.
9. Access, Parking and Set-Up
The client must ensure that suitable access is available for delivery, set-up, service and collection.
The client is responsible for informing Rose Events of:
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stairs;
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narrow doorways;
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lifts;
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long walking distances;
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restricted vehicle access;
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parking restrictions; and
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any other relevant venue limitations.
Where equipment is required indoors, the client must ensure that the venue permits the equipment and that sufficient access and space are available.
Any parking fees, permits, congestion charges or other access costs not included in the original quotation may be charged to the client where applicable.
10. Service Times
Service times will be agreed before the event.
Clients should ensure that Rose Events has sufficient access and set-up time before service begins.
If the event schedule changes substantially on the day, we will do our best to accommodate the change, but additional service time or staffing may be chargeable.
11. Food Allergies and Dietary Requirements
Rose Events takes food allergies and dietary requirements seriously.
Clients must notify us of known allergies or dietary requirements as early as possible and preferably before final event details are confirmed.
Allergen information is available on request and through our website.
Although reasonable precautions are taken, products may be prepared, manufactured or handled in environments where allergens are present. We cannot guarantee that every product is completely free from traces of allergens unless specifically confirmed in writing.
We will never knowingly substitute a product where doing so would make previously supplied allergen information inaccurate.
Nothing in this section limits our legal obligations relating to food safety or allergens.
12. Product Availability and Substitutions
Occasionally a particular flavour, product, brand or ingredient may become unavailable because of circumstances outside our reasonable control.
Where this happens, we will aim to provide a suitable alternative of a similar quality and will notify the client where the change is significant.
Material changes to an agreed service will not be made without discussing them with the client.
13. Alcohol Service
Where alcoholic drinks are provided, service will comply with applicable licensing laws.
Alcohol will not be served to anyone under the age of 18.
Proof of age may be requested.
Rose Events reserves the right to refuse alcohol service to anyone who appears intoxicated, behaves inappropriately or where serving alcohol would breach licensing requirements or create a safety concern.
14. Health and Safety
Rose Events operates in accordance with applicable food hygiene and health and safety requirements and holds public liability insurance.
We reserve the right to stop or refuse service where continuing would present a genuine risk to staff, guests, equipment or the public.
15. Equipment and Damage
Rose Events equipment remains the property of Rose Events Catering at all times unless specifically agreed otherwise.
The client may be responsible for the reasonable cost of repairing or replacing equipment where loss or damage has been caused deliberately or negligently by the client or their guests.
Normal wear and tear is excluded.
16. Dry Hire
Where equipment is supplied on a dry-hire basis without Rose Events staff:
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the client is responsible for the security and appropriate use of the equipment during the agreed hire period;
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equipment must be returned in substantially the same condition in which it was supplied, allowing for reasonable wear and tear;
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loss or damage caused by misuse or negligence may be charged at reasonable repair or replacement cost; and
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the client is responsible for obtaining any permissions or licences required for their use of the equipment.
Any additional staffing, stock, glassware or consumables must be agreed separately.
17. Liability
Nothing in these Terms & Conditions excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence.
Rose Events will not be responsible for losses that could not reasonably have been foreseen when the booking was made or for losses arising from circumstances outside our reasonable control.
For business clients, Rose Events will not normally be responsible for indirect business losses such as loss of profit or loss of opportunity, except where liability cannot legally be excluded.
18. Complaints
We want every event to run smoothly.
If you are unhappy with any part of our service, please contact us as soon as possible so that we have an opportunity to resolve the issue.
Complaints can be sent to:
Please include your name, event date and details of your concern.
19. Privacy
Personal information supplied in connection with enquiries and bookings will be handled in accordance with the Rose Events Catering Privacy Policy.
Our Privacy Policy is available separately on our website.
20. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Consumers retain any mandatory legal rights they have concerning where a dispute may be brought.
21. Contact
Rose Events Catering
Tongham, Farnham, Surrey
Email: info@rose-events.com