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Privacy Policy

Rose Events Catering – Privacy Policy

Last updated: September 2026

Rose Events Catering respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, who we may share it with and the rights you have in relation to your personal data.

1. Who We Are

Rose Events Catering is a UK-based mobile catering and events business providing services for weddings, corporate events, private celebrations and other events.

For the purposes of UK data protection law, Rose Events Catering is the data controller responsible for the personal information described in this Privacy Policy.

If you have any questions about how your information is used, you can contact us at:

Rose Events Catering
Tongham, Farnham, Surrey
Email: info@rose-events.com

2. Information We May Collect

Depending on how you interact with us, we may collect:

Contact Information

  • Your name

  • Email address

  • Telephone number

  • Business or company name where applicable

Event and Booking Information

  • Event date

  • Event location or venue

  • Guest numbers

  • Event timings

  • Services or packages requested

  • Dietary requirements

  • Allergy information where relevant

  • Other information you provide about your event

Payment and Transaction Information

We may collect information relating to invoices, payments and transactions.

Where payments are processed through a third-party payment provider, we do not necessarily receive or store your full card or payment details.

Communications

We may retain emails, enquiry forms, messages and other correspondence you send to us.

Marketing Preferences

Where applicable, we may record:

  • whether you have chosen to receive marketing;

  • the type of marketing you have agreed to receive; and

  • when and how that preference was recorded.

Website Information

When you use our website, certain technical information may be collected automatically through cookies or similar technologies, such as:

  • device information;

  • browser information;

  • pages visited;

  • approximate location information derived from your connection;

  • website interactions; and

  • analytics information.

Please see the Cookies section below for further information.

3. How We Collect Your Information

We may receive personal information when you:

  • contact us through our website;

  • request a quotation;

  • make a booking;

  • complete a booking or enquiry form;

  • email, telephone or message us;

  • make a payment;

  • subscribe to our newsletter;

  • communicate with us through social media;

  • attend an event at which we are providing services; or

  • otherwise provide information to us directly.

We may also receive relevant information from an event organiser, venue, corporate client or another person arranging an event on your behalf.

4. How and Why We Use Your Information

We only use personal information where we have a lawful reason to do so.

Responding to Enquiries and Preparing Quotations

We use your contact and event information to respond to enquiries, discuss your requirements and prepare quotations.

Our lawful basis will generally be taking steps at your request before entering into a contract.

Managing Your Booking

We use your information to:

  • confirm and administer your booking;

  • plan your event;

  • arrange staffing, stock and equipment;

  • communicate with you about your event;

  • provide the agreed services; and

  • deal with any changes to your booking.

Our lawful basis is generally performance of a contract.

Payments, Accounts and Record Keeping

We may use and retain information relating to invoices, payments and bookings for accounting, tax and business record-keeping purposes.

Our lawful bases may include:

  • performance of a contract; and

  • compliance with a legal obligation.

Improving and Operating Our Business

We may use information where reasonably necessary to:

  • operate our website;

  • administer our business;

  • improve our services;

  • understand how customers use our website;

  • maintain security; and

  • deal with complaints or disputes.

Where applicable, we rely on our legitimate interests in operating, protecting and improving Rose Events Catering, provided those interests do not override your rights and freedoms.

Legal and Regulatory Requirements

We may process information where required to:

  • comply with applicable laws;

  • meet food safety or licensing obligations;

  • respond to lawful requests from authorities;

  • establish or defend legal claims; or

  • comply with other regulatory requirements.

Our lawful basis is generally compliance with a legal obligation or, where appropriate, our legitimate interests.

5. Allergy, Dietary and Health Information

Information about allergies or certain dietary or health requirements may constitute special category personal data.

We only request this information where it is relevant to providing our catering services safely and appropriately.

Where required by law, we will rely on your explicit consent to process this information.

Please only provide health-related information that is relevant to your event or catering requirements.

Where information relates to one of your guests rather than you personally, please ensure that you have their permission to provide it to us where appropriate.

6. Marketing and Newsletters

From time to time, we may send information about Rose Events Catering, including:

  • seasonal services;

  • new products;

  • event packages;

  • special offers;

  • business news; and

  • event inspiration.

Where consent is required, we will ask you to make a clear and separate choice to receive marketing.

Marketing consent will not be made a condition of making an enquiry or booking our services.

We may also contact existing customers about similar Rose Events products or services where the law permits us to do so.

You can unsubscribe from marketing at any time by:

  • using the unsubscribe option included in a marketing email; or

  • contacting us directly.

We will respect marketing opt-outs and may retain a minimal suppression record so that we know not to contact you again for marketing purposes.

7. Who We May Share Your Information With

We do not sell or rent your personal information.

Where necessary, we may share limited information with trusted third parties that help us operate our business, including:

  • website hosting and technology providers;

  • email and communication providers;

  • payment processors;

  • accountants and bookkeeping providers;

  • professional advisers;

  • suppliers or subcontractors where information is required to fulfil your event;

  • venues or event organisers where necessary;

  • marketing or newsletter service providers;

  • website analytics providers; and

  • legal, regulatory or public authorities where disclosure is required by law.

We only share the information reasonably necessary for the relevant purpose.

Where another organisation processes personal information on our behalf, we expect it to protect that information appropriately and comply with applicable data protection requirements.

8. International Data Transfers

Some technology, website, email, payment, analytics or other service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate lawful safeguard is in place where required by UK data protection law.

This may include transferring information to a country recognised as providing an adequate level of protection or using approved contractual safeguards.

9. Cookies and Website Technologies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to operate correctly.

Other cookies may be used for purposes such as:

  • analytics;

  • measuring website performance;

  • remembering preferences; or

  • understanding how visitors use the website.

Where consent is legally required for non-essential cookies, they should not be placed until you have made your choice.

You can also manage cookies through your browser settings.

Where applicable, further information about the cookies used on our website will be provided through our cookie settings or Cookie Policy.

10. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may vary depending on the type of information.

For example:

  • unsuccessful or general enquiries may be retained for a reasonable period in case you contact us again;

  • booking, payment, invoice and accounting records may generally be retained for up to six years, where required for tax, accounting, contractual or legal purposes;

  • allergy or health-related information will not be kept for longer than reasonably necessary;

  • marketing information may be retained while you remain subscribed or until you ask us to stop contacting you; and

  • records of marketing opt-outs may be retained so that we can respect your preference.

We periodically review the information we hold and delete or anonymise information that is no longer required.

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

  • unauthorised access;

  • loss;

  • misuse;

  • alteration;

  • accidental disclosure; and

  • destruction.

Access to personal information is limited to those who reasonably require it for business purposes.

However, no online or electronic system can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

Access

Ask for a copy of the personal information we hold about you.

Correction

Ask us to correct inaccurate or incomplete information.

Erasure

Ask us to delete your personal information in certain circumstances.

Restriction

Ask us to restrict how we use your information in certain circumstances.

Objection

Object to certain uses of your personal information, including some processing based on legitimate interests.

You have the right to object to direct marketing at any time.

Data Portability

Ask for certain information you have provided to us to be transferred to you or another organisation in a commonly used electronic format, where this right applies.

Withdraw Consent

Where we rely on your consent, you may withdraw that consent at any time.

Withdrawing consent does not affect processing that was lawful before consent was withdrawn.

There is normally no fee for exercising your data protection rights, although the law allows exceptions in certain circumstances.

To exercise your rights, please contact:

info@rose-events.com

We may need to verify your identity before responding to a request.

13. Complaints

If you have concerns about how Rose Events Catering has handled your personal information, please contact us first so that we have an opportunity to resolve the issue.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

14. Third-Party Websites

Our website may contain links to websites or services operated by other organisations.

Rose Events Catering is not responsible for the privacy practices of third-party websites.

We recommend reviewing their privacy information before providing them with personal data.

15. Social Media

If you interact with Rose Events Catering through social media, the relevant social media platform will also process your information according to its own privacy policy.

Information you choose to make publicly available on social media may be visible to other users.

16. Children’s Information

Our services are not intended to collect personal information directly from children through our website.

Where an event involves children, booking and event information should normally be provided by a parent, guardian, event organiser or other responsible adult.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • our services;

  • our website;

  • the way we use personal information; or

  • applicable law and regulatory guidance.

The latest version will be published on our website with the date it was last updated.

18. Contact Us

If you have questions about this Privacy Policy, want to exercise a data protection right or have concerns about how your information is handled, please contact:

Rose Events Catering
Tongham, Farnham, Surrey
Email: info@rose-events.com

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